Office Policies
At Bridges Therapy and Wellness Center we believe in the importance of finding a “good fit” between you and your therapist. We will work with you from the beginning to identify which approach, and which therapist, will best meet your needs. Your first point of contact can be an initial phone consultation, with a psychologist, where your concerns can be discussed, recommendations for interventions provided, and an appointment with a therapist specializing in your concerns can be scheduled.
If you know the name of the therapist you wish to see, you may contact them directly to schedule an intake appointment. When you call the office at 703-865-4900, you can follow the voicemail prompts to be directed to the therapist’s extension to leave a message. During the hours of 12pm to 5pm daily (except Thursdays and weekends), our administrative assistant will be available to assist you directly. You can also email the therapist directly through the link on their biographical page; please be aware that we cannot guarantee confidentiality through email as a secure form of communication should you choose this option.
If you do not know which therapist is the best fit for your needs or the needs of your child and you would like to consult with a psychologist, please call our main number and our administrative staff will direct your call or press ext. 0 to leave a detailed message in the New Client voicemail and we will return your call as soon as possible.
Your first therapy appointment will be an intake appointment, generally 60 to 75 minutes in length. When scheduling for your child, the intake appointment is attended by both parents when possible and not the child unless an emergency or immediate need situation. The intake appointment focuses on gathering background information, discussing concerns, and making initial treatment recommendations as well as answering questions and completing paperwork. The subsequent appointment for your child can be scheduled within the same week if needed. Individual therapy appointments for any age can vary from 45 to 60 minutes depending on the needs of the client.
Please see our Psychiatry page for information regarding psychiatry intakes, consultations and medication management/follow up appointments.
Bridges Therapy and Wellness Center is committed to providing the best care to all clients, without the intrusion of a third-party dictating service requirements. Therefore, we are a private pay, fee-for-service, out-of-network (OON) practice and we do not participate as a provider with any insurance company. Prior to the start of any service, all fees will be made clear and agreed upon on our Financial Agreement form, and if appropriate or requested, on a Good Faith Estimate form. All fees are due in full at the time of service provision. We accept checks, cash, and credit cards (Visa, Mastercard and Discover) for payment. In addition, most services provided by Bridges Therapy and Wellness Center are allowed to use Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) for payment.
REIMBURSEMENT
Most clients are eligible to receive reimbursement for many mental health services through their insurance company with the amount based on the specific insurance plan. In support of those who wish to seek insurance reimbursement, we provide the documentation and billing information needed on a “Superbill” for clients to independently submit to their insurance company for reimbursement of out-of-network services. Please be aware those individuals with Tricare, Medicare and those with most HMOs, such as Kaiser Permanente, are often unable to receive reimbursement for OON mental health services. We encourage everyone to check with their insurance company to fully understand all out-of-network benefits and the reimbursement process.
FEES
Our fees are based on clinician expertise, education and experience. Because we employ practitioners with varying degrees and certifications, educational backgrounds and years of experience, we have variability in fees. You are welcome to call our office at 703-865-4900 to learn more about the appropriate therapist fit for you or your child’s needs, and the rates you can expect.
If you feel it is unsafe to travel to an appointment due to inclement weather or road conditions, please let your therapist know as soon as possible so that the they can adjust their schedule accordingly or change the appointment to meet virtually. If you cancel the appointment for the reason of inclement weather or road conditions within 24 hours of the scheduled appointment there is no late cancellation fee. A missed appointment fee will be charged if you do not show up for your appointment and you do not contact your therapist.
Please note that all capitalized words not defined here were defined in our Terms of Service.
Core Principles
We believe that the way we handle your personal information should be transparent and and made clear to you. We do not, and never will, sell your information to anyone. We only ask for the personal information we need from you in order to provide our Services or improve the Services we provide you. We take your personal information seriously and will take commercially reasonable measures to protect and secure your information. We appreciate your business and take our relationship with you seriously. This Privacy Policy holds us accountable to protect your rights and your privacy.
Collecting and Using Your Information
When using our website and/or signing up for our Services, we collect the following information from you and use it as described below:
Account Information. This may include your name, address, email address, and phone number. We use this information to setup your account and to contact you.
Payment Information. When providing your payment information when initially signing up to our Service, we transmit it via an encrypted connection to our payment processor. We don’t store your payment information on our servers.
Third Party Account Information. If you use third party services, such as your domain name provider, email provider, social media, or other accounts, we may need to login to those accounts in order to create your website and/or maintain those accounts for you. This information will not be shared, and we will take commercially reasonable security measures to protect it.
Files You Provide Us. When creating your website, you may be asked to provide content for your website to us, such as your “About Us” information or images or other Content you’d like to use on your website. We process and store such files and information in order to provide our Services to you.
Usage Information. This includes information about your activity on and interaction with our website and Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyze how our website and Services are being accessed and used, and to track performance of our website and Services. We reserve the right to use and disclose Non-Personally Identifiable Information and anonymous aggregate statistics for any purpose and to any third party in our sole discretion.
Cookies and Other Technologies. We may use cookies and implement third party technologies such as Google Analytics, Facebook Pixels, and other technologies in order to analyze how visitors interact with our website and Services and to promote our Services.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved Services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
Miscellaneous. We may also collect your name, address, email address, or phone number when you subscribe to our email list, fill out a form on our website, use our Live Chat, or enter information on our website. We do not wish to send you any unwanted email, and have tried to make it easy for you to unsubscribe from any service you have requested. If you are receiving our email announcements and wish to stop receiving them, you can click the “unsubscribe” link in the footer of the email.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. However, we may engage certain trusted third parties (including our agents, business partners, or service providers) to perform functions and provide services to us, including, without limitation, hosting and maintenance, and database storage and management. We may share your Personally Identifiable Information with these third parties, but only to the extent necessary to perform these functions and get such services.
We may also release information when it’s release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Bear in mind that if you cancel your Services with us, we may still keep your Personally Identifiable Information in order to (i) remain compliant with applicable laws, (ii) prevent fraud, (iii) resolve disputes, (iv) solve problems, (v) support any investigation, (vi) enforce our agreements and policies, and (vii) take other steps or measures as permitted by law.
Children Policy
We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to open an Account.
If you are under 18, please do not attempt to open any such Account or send any information about yourself to us, including your name, address, telephone number, or email address.
No one under the age of 18 may provide any personal information to us via our website. In the event that we learn that we have collected personal information from an individual under the age of 18 without any prior parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about an individual under the age of 18, please contact us.
Contacting Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us.
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